Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post with tracking and drop-off without signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If the items are new, unused and still in the original packaging, returns for exchange or refund will be accepted without any restocking fees within 30 days of purchase.
Some products are not eligible for return by their nature. For example, the earrings it is impossible to discern whether the product has been used or not, or even if it has been damaged. For this reason and considering that we guarantee that the products sold are genuinely new and unused, we do not accept any returns on goods that do not belong to the aforementioned categories.
- Products purchased online can be returned in person to our facility. However, delivery charges are non-refundable.
- Returns by mail are also accepted.
For all returns, contact: email@example.com o by tel.: (514) 730-2482